March 2018

Me in Startup Grind, and some thoughts from X4 Summit

Here's me at Startup Grind on rules for an effective customer feedback survey. I'm a survey guru. I've designed, programmed, fielded and analyzed more surveys than I can count. As usual, when I feel I've boiled things down enough into a simple formula, I like to codify those guidelines in articles like this one. Hope […]

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We’re losing grasp of how the internet works

This sounds crazy. You have to think a good bit to even entertain this idea. But I have a theory. I think most Americans today understand LESS about how the internet works than Americans did 10 years ago. Of course, internet use is way up. We're online all day. Like 100X more than we were 10 years […]

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The Fantasy of Addiction?

An old-ish piece from First Things: It was the triumph of the Christian religion that for many centuries it managed to become the unreasoning assumption of almost all, built into every spoken and written word, every song, and every building. It was the disaster of the Christian religion that it assumed this triumph would last […]

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